Shipping & Delivery

Shipping Policy for STORE EIGHT                                                                      Last Updated: 04-10-2023 Shipping Locations We currently offer shipping services to customers located within India. Processing Time Orders are typically processed and shipped within 2-3 days after payment is received. Please note that processing times may vary based on the product and availability. Shipping Methods We offer the following shipping methods: Standard : Shipping: Estimated delivery within 4-7 working days Please note that shipping times are approximate and may vary due to external factors. Shipping Fees Free shipping for All order above Rs.499/-. Shipping fees are calculated based on the selected shipping method, the destination, and the weight or dimensions of the product. Shipping costs will be displayed at the time of checkout. Order Tracking Once your order is shipped, you will receive a confirmation email or WhatsApp message with tracking information to monitor the status and location of your package. Shipping Delays While we strive to ensure timely delivery, please be aware that shipping delays may occur due to unforeseen circumstances, such as weather conditions, carrier delays, or public holidays. Contact Us If you have any questions or concerns regarding your shipment, please contact our Customer Support Team at support@storeeight.com or +919538-18-9538

Return Policy

Return and Refund Policy for Refurbished Phones                                       Last Updated: 04-10-2023 Thank you for choosing STORE EIGHT for your refurbished phone purchase. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help. Returns You have 7 days from the date of delivery to initiate a return for your refurbished phone. To be eligible for a return, your phone must meet the following criteria: •  It must be in the same condition as when you received it, including the original packaging and all accessories. •  The phone must not have been damaged due to misuse, accidents, or unauthorized modifications. To initiate a return, please follow these steps: 1.  Contact our Customer Support Team at support@storeeight.com or +91 9538 18 9538 to request a Return. 2. Pack the phone securely in its original packaging or equivalent packaging to prevent damage during transit. 3.  Ship the phone to the address provided by our Customer Support Team. Replacements •      Replacement Eligibility:  If your refurbished phone is found to be defective or malfunctions within the warranty period, you may be eligible for a replacement. Please refer to our Warranty Policy for detailed information on warranty coverage and terms. Replacement Process: •     Contact our Customer Support Team at support@storeeight.com or +91 9538-18-9538 to report the issue and request a Replacement. •      If the issue is confirmed to be covered by our warranty, we will provide instructions for returning the defective phone. •      Upon receiving the defective phone and verifying the issue, we will ship a replacement phone to you. Refunds •     If you are not satisfied with the replacement phone or the issue cannot be resolved, you may request a refund as per our standard Return and Refund Policy. •     If the return is due to a defect or malfunction covered by our warranty, we will offer you the choice of a replacement phone, or store credit. or a full refund •    If the return is for any reason other than a defect or malfunction, we will provide a refund after deducting a 20% restocking fee. The restocking fee covers our processing and restocking costs. •    Refunds will be issued to the original payment method used during the purchase. Warranty All refurbished phones sold by STORE EIGHT come with 7 day replacement and 30 Days limited warranty. Please refer to our separate Warranty Policy for detailed information on warranty coverage and terms. Contact Us If you have any questions or need assistance with a return, please contact our Customer Support Team at support@storeeight.com or +91 9538-18-9538.

Warranty Policy

Warranty Policy for Refurbished Phones Last Updated: 04-10-2023 Thank you for choosing STORE EIGHT for your refurbished phone purchase. We are committed to providing you with high-quality products. Please review our warranty policy below for detailed information on warranty coverage and terms. Limited Warranty 1.Warranty Duration: All refurbished phones sold by STORE EIGHT come with a 7days Replacement warranty and 180 Days limited warranty. The warranty period for each phone will be clearly specified at the time of purchase. The warranty duration typically ranges from 7 Days to 180 Days 2.Warranty Coverage: Our warranty covers manufacturing defects and malfunctions that occur during normal use of the phone. This includes defects in materials and workmanship. The warranty does not cover damage caused by accidents, misuse, unauthorized modifications, or improper handling. 3. Warranty Claims: To make a warranty claim, please follow these steps: •  Contact our Customer Support Team at support@storeeight.com or +91 9538 18 9538 to report the issue and request a Warranty Claim (WC) number. •  Provide proof of purchase, which may include the original invoice or order confirmation. •  Describe the issue you are experiencing with the phone in detail. 4. Warranty Evaluation: Once your warranty claim is received, our technical team will evaluate the issue to determine if it is covered by the warranty. This evaluation may include remote troubleshooting or, if necessary, returning the phone for inspection. 5. Warranty Resolution: If the issue is found to be covered by our warranty, we will provide one of the following solutions at our discretion: •  Repair the phone at no cost to you. •  Replace the phone with a refurbished unit of the same or equivalent model. • Offer a refund if repair or replacement is not feasible. Warranty Exclusions The following conditions and situations are not covered by our warranty: •  Damage caused by accidents, drops, or other physical impacts. •  Damage resulting from exposure to liquids or moisture. •  Unauthorized repairs, modifications, or tampering with the phone. •  Damage due to improper storage, handling, or use not in accordance with the manufacturer's instructions. •  Normal wear and tear, including cosmetic issues such as scratches and scuffs. Contact Us If you have any questions or need to initiate a warranty claim, please contact our Customer Support Team at support@storeeight.com or +91 9538-18-9538

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